EXAKT machines and systems stand for best results and all our products are characterised by durability and reliability.
Additionally, the EXAKT team offers you comprehensive service to further ensure you can always rely on the functionality, safety, reliable operation, and precision of our machines.
If a problem or malfunction should occur, please do not hesitate to reach out to us.
Find your authorised service partner in your area or contact us directly: service[@]exakt.de / Tel: +49/40/529560-0.
EXAKT has been supplying a wide variety of machines in large quantities for many decades. This adds up to thousands of machines, in the most diverse designs, variants and production batches.
Thus, we kindly ask you to provide the following for quick processing:
- Machine type / model designation
- Year of manufacture
- Serial number
And if you have a technical problem with your machine, the following is essential for a quick solution:
- Description of the issue
- Photos and videos describing the issue (a picture is worth a thousand words ...)
We'd also be happy to provide you with a link to our cloud to quickly upload photo and video files.
Service in case of malfunctions / repair
We always focus on the best possible results for our customers. Thus, we do not only test our technology down to the smallest detail, but also the material provided by our customers. Our Technical Centre, at the company headquarters in Norderstedt near Hamburg, allows us to carry out customised trials in order to meet the specific requirements of processing and function of your materials. Our experts support you in the development of tailored solutions with in-depth expertise and considerable experience. Of course, we also offer testing possibilities at your site.
Well-founded and precise: that does not only apply to our technology, but also to the quality of our advice. Our specialists draw upon more than 70 years of experience in application and development. EXAKT is also up to date with new, sustainable materials and substances. We are involved in research projects, technical cooperation, and industry networks.
Stable, reliable processes and long service life distinguish EXAKT precision equipment. We do, however, recommend regular maintenance of the systems in order to ensure this over the years. It's worth it. Do not take any risk. Compared to losses from production downtime and stoppages, the cost is low. Our recognised experts are happy to support you in optimising your product quality and output on site for your benefit. Carefully trained sales and service partners also provide expert global support.
Efficient from day one. Our training courses and workshops provide users with practical expertise. In addition to learning the best possible use of your equipment, you will also find out which factors significantly influence the processing. You will also learn all parameters which are decisive for a specific result. We prioritise the practical use and operation of our equipment and focus on working closely with our customers to ensure EXAKT systems deliver the highest possible return right from the outset.